Bruker ASMS! Delaying launches until they can support the products they have?

 

Bruker has been on a tear recently, launching a new instrument every single year. This year people at ASMS were probably surprised to see - nothing new. 

For those of us with Bruker instruments that are sitting around doing absolutely nothing right through ASMS, many of them for weeks leading up to it, we're breathing a huge sigh of relief.

I know a lab with 2 AIPs that have never worked. My Ultra2 has worked for about 45 days in 2026 and has now been down for over 2 months. I'm so very happy that Bruker is thinking about how they can dial back and try to support what they have in the field. They have amazing support people, but have prioritized their expansion on new tools and selling and buying really fucking dumb companies. NOT expanding the number of amazing people they have - or how well they treat them. 

They legit bought this dumbass company recently...

I thought they were out of business....

I'm super relieved to see that the Tau tangle masquerading as a brain trust at the top of Bruker has been convinced to take a step back and I sincerely hope they try to maintain the customer base they have.

I, for one, would trade my Ultra2 right this second for an Exploris 480 if you'd give me a 30 day warranty on it. Is it a step down? Sure? But I sure could use an instrument that ran for 30 straight days.