Today I had the privilege of meeting with some fancy people from all over the place to discuss some concerns I have voiced and/or amplified about Bruker Daltronics support system. My concerns largely centered on what looked like a model I've seen before where an LCMS business is the cash cow (wtf is a cash cow?) for a big company to buy a lot of dumb shit. Who cares if a company uses their profits to buy other little companies? Not me, as long as that doesn't mean you lose all your field applications scientists or field service engineers for the stuff that you've already sold.
It is possible that I over-reacted. It would absolutely be the first time that has ever happened, however. As anyone who has ever worked with me can attest to 😇. But it's also possible that the mass spectrometry at the company isn't in charge of the whole thing and that sometimes there are corporate level shakeups where you have to do what you are told and deal with the fall-out.
Shortly after my ASMS possible over-reaction we had one of their top engineers on site followed by the amazing Dr. Josh Beri that most of us know who made sure our Ultra2 was back to pumping out world class data. To be fair I should have probably updated a really negative post yet again and I'll link it back to this one.
More importantly, I have independently verified that what I heard from said nice fancy people that they are actively building up the LCMS support network. At least one person I got used to emailing when we were stuck will be back in a couple of weeks and there are a pile of open field service jobs at least around the US. I've screenshotted some of those above. Which, given, the fact the economy in the US is rooooouuugh right now, sounds both very positive and hard to do. As an aside, the actual Bruker career page is a silly mess. Support jobs are distributed between the categories of Technical support and sales/support and you have to actually look at "ALL" to find the open applications jobs by manually going through. Interestingly it maxes out at 3 pages. So you might have to go through several iterations to find that there is a job posting on their website. I've seen worse.
I'm not sure I've seen any openings for field applications scientists while digging around, but there was a specific TIMSOmni Apps job on Linkedin that appears to be closed and possibly filled so I'm optimistic.
New people I've met from Bruker now have been legit as well. There are some serious key hires who are accomplished mass spectrometrists who are currently adjusting to their roles and willing to get on planes to talk to customers even if they're weird bloggers in small cities who were kindof a lot mean to them right when they started their jobs.
Summary - science business stuff is hard. My TIMSTOF is back up and generating really good data and I am a lot more confident and happy with my customer experience right now than I was a couple of months ago.
If you are wondering if there are people standing in my office making me type thiiiiiiiii HELP sdlkjdsfkjldasfljk980909098890098fjljdsflkjdsflksfjkfdaslkas;dlkjsdf lkhjasdfljksdf
That's a joke. I wrote this because I felt like it even though it was very very boring to do.
